Quality Policy

To achieve success, every link in the chain matters. A quality management system is more than just a piece of paper – it is the way a business is operated

In addition to the parent company Slovenske železnice, d.o.o., the Slovenian Railways Group is also represented by the subsidiaries SŽ-Infrastruktura, d.o.o., SŽ-Tovarni promet, d.o.o., SŽ-Potniški promet, d.o.o., SŽ-VIT, d.o.o., SŽ-ŽIP, storitve, d.o.o., Prometni institut, d.o.o., SŽ-Železnično gradbeno podnik, d.d., SŽ-Železnična tiskarna, d.d., and Fersped, d.o.o., in which Slovenske železnice, d.o.o. holds a wholly or majority share, and subsidiaries in which these subsidiaries hold a wholly or majority stake

These undertakings ensure maintenance and management of the public railway infrastructure, the railway traffic management process, the traction process and the maintenance of rolling stock for the transport of passengers and goods on the public railway infrastructure as well as passenger and cargo transport. The companies also ensure a combination of core activities and ancilliary services and activities necessary for the smooth and quality performance of the core activities, such as research and development processes, construction activities, provision of human resources, education, purchasing, investments, informatics and new technologies, management and maintenance of real estate, cleaning. Continuous improvements, dictated to us by legislation, quality standards and guidelines, as well as the PDCA approach (plan/plan, do/implement, check/check and act/act), represent progress and continuous improvement in all areas of the Slovenian Railways Group’s operations.

On the market we operate in close cooperation with our customers, clients and suppliers, and are building long-term partnership relationships. Our capacities (infrastructure, vehicles and other resources) are open for future refinement, i.e. introduction and improvement of processes, quality management system, increasing customer and stakeholder satisfaction by meeting their requirements, needs and expectations.

For the successful implementation of processes, products and services, the companies in the SŽ Group select external suppliers who are committed to quality services and products. We are interdependent with external suppliers, so a mutually beneficial relationship between us increases our ability to create value.

Quality Management System

The mission of the quality management system, which was certified for the first time at Slovenian Railways in 1997, is to ensure quality through continuous investment in the improvement of products, processes and services offered by the companies in the Slovenian Railways Group. This is achieved through the effective operation of the quality management system in accordance with the principles of good practice and the regulations governing quality in the entire group.

Customer satisfaction is one of the most important goals of the quality management system and will remain our key goal in the future. The quality management system imposes on the management and employees to act in a coordinated manner with the requirements and expectations of its customers within the legislative frameworks and guidelines of good practice.

Quality policiy

The Quality Policy defines the method of operation that provides our customers with environmentally friendly, safe and reliable transport services, thus contributing to the improvement of the quality of life and the development of other activities in the Republic of Slovenia. In this way, we ensure the successful operation and growth of the company, which represents a solid basis for the development of employees and the satisfaction of owners and other relevant stakeholders. The management and employees of the Slovenian Railways Group are committed to meeting the requirements of customers, their expectations and to continuously improving the efficiency of the management system.

With a systematic approach, we strive to meet the requirements of customers, their expectations and achieve our own business goals.

Management and control systems

The mission of management and quality management systems is to ensure quality with an emphasis on sustainable operation and continuous investment in the improvement of products, processes and services, as well as through the optimization and computerization of processes.

This is achieved through the efficient operation of the control and management systems in accordance with the principles of good practice, legislation and regulations governing the quality of the Slovenian Railways Group. Management and management systems oblige management and employees to coordinate their operations with the requirements and expectations of stakeholders within the legislative frameworks and guidelines of good practice.

At planned intervals, the companies of the Slovenian Railways Group provide internal and external audits in order to assess whether the implemented control systems are in accordance with the requirements of the internal acts governing individual areas at the level of the Slovenian Railways Group.

Control over the implementation of business processes

The Slovenian Railways Group supervises processes and their services in various phases. In this way, we ensure compliance with legislation, prescribed standards and specified requirements and procedures.

External oversight is carried out by various inspection services, external auditors and external auditors, who ensure compliance with the legislative and other requirements to which the Slovenian Railways Group is committed. In addition to external control, we also have various forms of internal control in place, which are performed by internal control inspectors, internal auditors, internal auditors and other authorized persons in companies.

Internal control checks the quality of services, the arrangement of documentation and the compliance of the implementation of processes with legislation and internal regulations. Process administrators are responsible for the control of individual processes, who systematically measure and monitor the success of processes on the basis of set goals, indicators and by adopting measures.

Assessment of ISO 9001

Implementation of the QMS is monitored by the certification authority and other monitoring and assessment bodies. The system is audited through internal and external reassessments and through reassessments conducted by our suppliers.

Business process audit

We assess in several stages how business processes and services are managed to ensure compliance with the statutory and regulatory requirements and relevant standards and procedures.
External audits of the Group’s compliance with the regulatory and other requirements are conducted by inspection bodies and independent auditors and assessors. Internal audits, on the other hand, are effected in several different ways by in-house inspectors, auditors, assessors and other authorised parties.

Internal audits serve to assess service quality, document control, and compliance of processes with the regulatory requirements and internal regulations. Each process is monitored and accessed by process managers against a set of performance indicators and company objectives, with measures adopted as and when appropriate.